🔁 Refund & Returns Policy

At Lotusivo, every piece we offer is a reflection of refined taste and elevated craftsmanship. We are dedicated to delivering not only exceptional products, but also a seamless and trustworthy experience.

🎯 Return Eligibility

Due to high international shipping costs, we currently accept returns only for items that are faulty due to an error on our end, including:

• Incorrect item received
• Damaged or defective product upon arrival

To be eligible, items must be:

• Unworn, unused, and in original condition
• Returned with all original tags, packaging, and accessories

Please note: We do not accept returns for reasons such as change of mind, sizing issues, or preference.

📨 How to Request a Return

If you believe your item qualifies, please contact our customer care team at [email protected] within 48 hours of delivery, including:

• Your order number
• Clear photos of the issue
• A brief description of the problem

Our team will respond within 24 business hours with further instructions.

💳 Refund Process

Once your return is received and approved:

• A refund will be issued to your original payment method within 5–10 business days
• Shipping costs are non-refundable unless the return is due to our error

♻ Exchanges

We do not offer direct exchanges. If you wish to purchase a different item, we recommend placing a new order separately.

🕊️ Final Note

At Lotusivo, we value every customer as part of our journey. Should you need assistance, our team is always here to support you with care and discretion.